Return and Refund Policy

💸 Woofy Return & Refund Policy

We want you — and your pet — to love every Woofy purchase.
If something isn’t right, we’ll make it right.
Our 30-day return policy gives you peace of mind while shopping with us.

🐾 Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition you received it (unused, unwashed, undamaged)

  • In its original packaging, with all tags and accessories

  • Accompanied by proof of purchase (order number or receipt)

If your item arrives damaged or incorrect, please contact us right away — we’ll handle it quickly.

📦 How to Start a Return

  1. Contact us through our Contact Page or by email with your order number.

  2. Once your return is approved, we’ll send you a prepaid return label and clear instructions.

  3. Please don’t send any items back without approval — this ensures your return is processed smoothly.

Our support team is always here to help with any return questions.

⚠️ Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

  • Personal care products (e.g., grooming tools, wipes)

  • Custom or personalized products

  • Perishable or consumable goods

  • Gift cards and sale items

If you’re unsure whether your item qualifies, contact us before sending it back — we’ll confirm for you.

🔧 Damages or Incorrect Items

We take product quality seriously.
If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.
We’ll review the issue promptly and send a replacement or refund as needed — no hassle.

🔄 Exchanges

Need a different size or color?
The easiest way is to place a new order for the correct item and return the original one once approved.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days — for any reason, without explanation.
The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

💰 Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us.

❤️ Our Commitment

We’re pet owners too — we know how important trust is when shopping for your furry family.
Every Woofy order is covered by our Pet Parent Guarantee: quality products, honest policies, and friendly human support when you need it.